What We Collect and Why We Hold It
We collect your name, email address, mobile number and account login credentials when you register. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we log the transaction reference and wallet number associated with that transfer — we do not store your full
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mobile banking PIN or password at any point. We also collect device and browser data automatically: your IP address, session timestamps and the pages you visit inside the lobby. This helps us detect unusual login patterns and protect your account from unauthorised access. If you contact
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our support team, that conversation history is stored so we can follow up accurately. We keep your data for as long as your account remains active and for a reasonable period after closure, in line with standard record-keeping practice. You can request a summary of the
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data we hold on you at any time by writing to our support channel. Availability of this service depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.